Premier Inn to revise description of new North Wales hotel after complaints

An online description of a new hotel in North Wales should be reviewed after internet users notice glaring errors and omissions.

Workers will spend the next few months putting the finishing touches to the Premier Inn in Porthmadog, Gwynedd, with reservations being accepted from June 14, according to the company’s website.

But the hotel’s description of the surrounding area and its many tourist attractions contains several important and glaring omissions that have raised some eyebrows on social media.

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For example, the description refers to Snowdonia National Park which is 35 km away, when in fact it is just over a mile across the groyne or north to Tremadog. .

Caernarfon Castle is said to be “nearby” in one section while in another it is 19 miles away. Harlech Castle, which is not mentioned, is visible from the upper floors of the new hotel.

The Italian-style village of Portmeirion is less than five kilometers away but is not mentioned either.

Porthmadog harbor station on the Ffestiniog railway

Also in the description, the Ffestiniog & Welsh Highland Railway would be 250 feet away, but the fact that it is a major tourist attraction is not mentioned.

But the Welsh Highland Heritage Railway, whose base is less than a mile from the hotel, is noted.

Writing on social media, Darien Goodwin suggested, “Maybe someone could have a word with Premier Inn. Since Porthmadog’s most popular tourist attraction is right across from the hotel, I ‘would have thought she would get a bigger mention. “

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One of them suggested that the description was written by someone who had never visited the city or the region.

Tom Bowen said: “I hope they will change it before long.”

Construction on the new hotel began in late 2019 with the demolition of Ty Moelwyn, the former Inland Revenue office. Previously, the site housed the historic Britannia Foundry.

Now the bosses of Premier Inn have promised to review the description.

Llyn Padarn's iconic solitary tree, Llanberis, looking towards Snowdonia

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A spokesperson for the company said: “Porthmadog is a naturally beautiful area, full of great attractions and we are happy that our new hotel is generating so much excitement and interest before it even welcomes a guest. !

“Since Portmadog (sic) is such an area so rich in attractions, there is a limit to how many we can include in our hotel description, but we are always grateful for the comments and more than happy to throw in have a look to see if anything should be included or changed.

“As for the Snowdonia piece, this is not an error as such, although we appreciate that it could be clearer. The distance is from an online mapping tool that plots the center as opposed to the park boundary. Be aware that it could be clearer but so we will review. “

About Angelita A. Blanchard

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