In the wake of Forbes Travel Guide’s recent Star Awards 2020, which recognize the best in luxury hospitality, the company unveiled the Hotel, Restaurant and Spa of the Year. This is the first time in 62 years of history that FTG has awarded such distinctions.
CEO Filip Boyen surprised the more than 600 top hoteliers who gathered at the Verified, The Forbes Travel Guide Luxury Summit at ARIA Resort & Casino during the February 19 gala by announcing the first accolades. “Each year we continue to see the bar rise higher and hotels strive to deliver truly memorable guest experiences,” he said. “Our Hotel, Restaurant and Spa of the Year awards are based on our well-known commitment to integrity and are awarded to the highest rated official properties. ”
Hotel of the year
Hotel of the Year went to Twin Farms, a cozy 20-room hideaway in Barnard, Vermont. The boutique property achieved a record 98.24%, the result of anonymous inspectors testing rigorous and objective standards that emphasize exceptional service during a two-night stay.
“We were absolutely delighted and equally touched to learn that we had received the inaugural Hotel of the Year award,” said John Graham, General Manager of Twin Farms. “It is an honor that we have been recognized by Forbes, which is truly transparent and is recognized by our guests and our industry for the relevance and pursuit of excellence expressed through its more than 900 criteria reviews.”
“It means that the dedication, commitment, truly generous nature and unwavering dedication of our team, owners and partners has been recognized. We serve with the ultimate goal of affecting the way people [feel], and it’s amazing! he said.
Among the 1,898 star-rated properties in 73 countries, Twin Farms manages to stand out by offering a unique experience. “Partly it’s a beautiful Vermont setting,” Graham said, “part wonderful design and art, part great food and wine, part memorable activities, but overall our team is really dedicated to service, really to service. ”
About an hour and a half from Burlington, Twin Farms has earned five stars for 25 consecutive years. The secluded property started out as a romantic gesture. When author Sinclair Lewis (the first American to win the Nobel Prize for Literature) proposed to journalist Dorothy Thompson, she said yes, but only if he bought her a farm in Vermont. They bought what would become Twin Farms in 1928.
Today, the all-inclusive hotel still emanates from passion. With 20 accommodations scattered over 300 acres, the adults-only property feels like your own sprawling getaway. Each individually decorated room has a fireplace and offers views of the countryside from the bathroom. And, of course, the service goes above and beyond: the fridge is stocked with drinks and snacks, a member of staff unpacks and packs for you, and there’s same-day laundry service, all of it. free. Twin Farms also gives you a handcrafted wooden puzzle, a unique local twist (Stave is based near Norwich) and a guest favorite.
Restaurant of the year
As the coronavirus epidemic has forced Chinese tourism to plummet, the country is undeniably claiming one of the most luxurious travel destinations in the world: Macau. China’s Southeast Coast Special Administrative Region is home to FTG’s top-rated restaurant and spa in 2020.
Andre Chiang’s five-star Sichuan Moon won the title of Restaurant of the Year with an impressive score of 99.22%. Opened inside the Wynn Palace in 2019, this gourmet venue highlights the often misunderstood Sichuan cuisine. Talented chef Chiang demonstrates that regional cuisine is not all about hot peppers with a 15-course tasting menu that includes everything from foie gras with king mushrooms and pepper jelly to a king crab leg coated in anti powder. -typhon and bean sauce.
“The Sichuan Moon offers a window into the rich history and culture of Sichuan cuisine,” said Frederic Luvisutto, COO of Wynn Palace. “Our goal is to reinterpret the flavors of Sichuan dishes and present them on a global stage, introducing new, creative culinary techniques and pairing dishes with extraordinarily rare specialty teas from around the world. The interiors of the Sichuan Moon, which feature a magnificent Murano butterfly chandelier as the centerpiece and an exotic tea bar, provide a visually stimulating and immersive dining experience that is an elegant blend of East and West.
“Chef Andre and his team source the highest quality ingredients from around the world, put their creative minds together to design artfully presented dishes, and cook each of their dishes to perfection to express the deep complexities of the cuisine of the Sichuan, ”he said.
While the virus prevented the Sichuan Moon team from attending Verified to receive the award, they uploaded a video instead. “It’s a fantastic recognition for the team,” Luvisutto said in the video, “And it couldn’t have happened at a better time for us to energize the restaurant when we reopen.”
Spa of the year
About an 11-minute walk from Wynn Palace in the City of Dreams complex is the spa’s top winner, Morpheus Spa, who got a near-perfect score of 99.50. Tucked inside the otherworldly Morpheus of Pritzker Prize-winning architect Zaha Hadid, the six-bedroom sanctuary is pampered with your own dedicated spa butler, a Scandinavian-inspired snow garden – c ‘is the first spa in the world to feature real snow – and a platinum mask created exclusively for Morpheus Spa by Monegasque cosmetics brand Margy’s Monte Carlo.
“It is a great honor to win this award. We are more than delighted. Being recognized as the best among the world’s most outstanding spa establishments is a tremendous encouragement to our colleagues. Their unwavering commitment to excellent customer experience makes Morpheus Spa a remarkable place to visit, ”said Macy Lam, Vice President, General Manager, Hotels, City of Dreams.
David Sisk, COO of Macau Resorts and President of the Property of City of Dreams, Macau added: “I want to thank our colleagues at Melco for making Morpheus Spa the best in the world. The world-renowned Forbes Prize is a tribute to their talent and dedication. With imaginative customer experiences, iconic design and exceptional amenities, Morpheus redefines premium hospitality.
Several other inaugural awards were announced to Verified. Freshly awarded five stars for its hotel and spa, Montage Los Cabos took home the award for best hotel Instagram account. The FTG Executive Editorial Team selected the Los Cabos Hotel based on its consistency in terms of brand image and voice quality, campaigns and creative initiatives, and how the account interacted. with its audience. Scroll through Montage’s beautifully curated stream and images of the desert landscape dotted with cacti, vivid blue water, and patterns that blend seamlessly into the two will stimulate the urge to travel.
Since service is the source of the Forbes Travel Guide Star Awards, the company wanted to recognize frontline workers who provide excellent service on a daily basis. Star hotels were invited to submit nominations for employee of the year, and they flocked from all over the world. FTG’s management team, inspectors and executive trainers have chosen two worthy recipients: Sherita Savage, Group Reservations Coordinator at the Four-Star Half Moon Jamaica, A Salamander Resort, and Merrie Freeman, Hostess of the lobby of the Five-Star Wynn Tower Suites in Las Vegas.
Savage’s appointment listed everything from her many professional accomplishments (among them: Employee of the Month for January and April in 2019, as well as Best Sellers for Reservations) to her admirable volunteer work (she helps SOS Children’s Village, Granville Child Care Facility and Martha Brae Basic School in her spare time).
Freeman’s entry praised her sense of service: “Captivating customers with her infectious smile and sincere compassion, she not only sets the tone for the arrival and departure of guests, but is proud of her reputation as an Ambassador. Wynn’s brand and service link. Most impressive is his ability to build relationships and seek out “gold nuggets”, such as opportunities to surprise and delight our guests; live and breathe the Wynn culture.